Send a message
[email protected] for account, access, billing, waitlist, portfolio connection, and technical support.
For suspected vulnerabilities, unauthorized access, or other security concerns, email [email protected].
Please include the email address associated with your Fidusor account, a clear description of the issue, and any relevant screenshots or timestamps. Do not include passwords, brokerage credentials, API keys, or other secrets.
Important disclosure
Fidusor is an educational and data analysis platform. Fidusor does not provide investment, financial, tax, or legal advice. All strategy tools, options modeling, and AI summaries are strictly for informational and research purposes and should not be construed as investment recommendations. Trading options involves significant risk and is not suitable for every investor. Past performance is not indicative of future results.
Frequently asked questions
How do I reach Fidusor support?
Email [email protected] with the email address on your account and a short description of what you need help with.
What should I include in a support request?
Include the page or workflow you were using, any relevant ticker symbols or portfolio connection details, and screenshots when they help explain the issue. Do not send passwords, API keys, or brokerage credentials.
Can support help with investment decisions?
Support can help with account access, product behavior, billing, waitlist status, and technical issues. Fidusor does not provide personalized investment, tax, legal, accounting, or financial planning advice.
What is the refund policy?
Fidusor provides a full refund for subscription payments requested within the first two weeks after payment, no questions asked. After the first two weeks, refunds will be prorated based on the unused portion of the billing period.
What if I have a brokerage connection issue?
Send the broker name, the connection workflow you were using, and the time the issue happened. Some account-linking issues may also require action inside your brokerage authorization flow.
How do I report a security or privacy concern?
Email [email protected] with enough detail for us to investigate. Avoid sharing passwords, credentials, or other sensitive secrets in the message body.